the staff were very friendly. went on a saturday evening, they don't take bookings but although they were full, the wait was only a few minutes. the bao were amazing. between the 4 of us we tried the entire range, i had the squid and the tofu both were fantastic but i've been thinking about the tofu bao all week, can't wait for another one!! well priced great g and t too. good night out for a reasonable price, will be back.