it was my partners birthday and we chose charley noble to celebrate; which, we were both quite excited about as neither of us had been before - and we'd read good things.
the restaurant has a great look and feel; large windows, big open space, nice decor with some stylish industrial pieces and an open kitchen; all making this a pretty cool spot. the bar hosts several craft beers on tap too which is always a bonus.
we arrived about 5.20pm. there were only a couple of other tables occupied. come 6.00pm, the place was filling up quickly. we started with a drink, 285ml emerson’s pilsner ($10) and a glass of champagne ($18). both very nice indeed as we perused the menu.
for start we ordered the chicken liver parfait ($14.00). nicely presented in a jar on a wooden board. it came with six small, thin pieces of bread which worked well with flavours of the parfait, keeping it the focus of the dish.
the bread didn't last long and we were almost out; the passing waitress noticed and offered us more bread, we accepted. what we didn't realise (although suspected) was that we had to pay for it. $4.00 for six more pieces. it wasn't the cost, but the principle as we were offered the bread, we didn't order it - big scheme of things, not a big deal though.
the parfait was nice but it lacked something - a depth of flavour perhaps. but it was an enjoyable start to our meal.
we ordered two glasses of the marqués de riscal reserva, rioja, to have with our mains ($28.00) - it was quite heavy but thoroughly enjoyable. a good choice.
next were the mains, we both ordered a wood fired rotisserie dish; pork belly ($33.00) and lamb shoulder ($34.00). we also ordered sides; truffle fries ($9.00) and french peas ($9.00).
my partner had the lamb. she found it a bit fatty and bland - overall average. i tried a bit myself but couldn't really taste it because of the issues i was having with my pork belly.
first bite of the pork belly was extremely salty. quite overpowering. the waitress passed and asked how our meal was going. i said 'fine thanks' as i felt it was too early to judge as it could've been just that piece of the crackling that was over seasoned. so i persisted hoping that it would improve but unfortunately it didn't. the meat and crackling were over seasoned throughout - a real shame.
the nexttimethe waitress passed i mentioned it was too much and i couldn't eat anymore. she apologised and offered to replace it with another portion but by then the salt had killed my appetite and i didn't want a repeat experience, so i declined stating 'thank you, but i'm kinda over the dish'.
i was then offered a free desert and for them to clear the table - which was a nice gesture, but it left me thinking; 'so, i have to pay for this dish even though it was inedible?' - i said i 'wasn't feeling that hungry right now but would think about it (a desert)' - i didn't want to make a decision right there and then.
about five minutes later the waitress returned with a take away box with some complimentary 'sweet treats' to take away, saying: 'i know you're not feeling that hungry so here's something to take away'. this again was a nice gesture but it missed the point. i wanted to make my own decision but it was made for me. we did want a desert, so we shared a panna cotta, which, we later found out, we had to pay for. so my free desert wasn't free after all. i appreciate she was trying to help, but it didn't work.
the sweet treats were a couple of marshmallows, some dark chocolate and toffee popcorn.
the caramel panna cotta ($16.00) was a welcome dish taking the taste of salt away from my palette. however, it was a bit too fussy. as my partner commented, 'i don't see why it needs cream on it', it also had chocolate crumble sprinkled over it - it was a nice desert but would have been much better if it was simpler.
there were some high points to the meal, but also some low points. when i went to pay the bill, it was for the full amount - my main at full price and the desert wasn't free after all. i paid for everything (all up $174.00) as i didn't make a fuss as it was my partner's birthday.
to be fair, the service was good, the ambiance and music are great and if you experience no issues with your meal you will have a great night here, but we left feeling disappointed.
the next morning i still felt that it wasn't right. so i called up and left a message for the manager. to their credit they called me back that day and i spoke with the duty manager, and passed on my feedback. he passed my comments onto his manager and they chose to compensate me - i didn't necessarily expect that, but it was a great gesture offered in good faith, for which i was very appreciative.
the point i'm trying to make here is that things do go wrong sometimes, but the important part is how they are dealt with that makes the difference - i was happy with the way they professionally rectified the situation.
because of this i will return to charley noble, and look forward to a better experience.