the food at char bar was pretty good overall. the atmosphere was really fun/trendy and the beer selection was better than average. it’s a shame the service here is so, so bad.
i came in with a small party to celebrate my birthday a couple of weeks ago and the first staff member we encountered ignored us to the point of awkwardness. we stood in the entrance alone for a couple of minutes wondering how the seating worked (it was our first time here). there was noone at the welcome counter, but there was a young guy walking around near where we were standing. a member of my party walked up and asked if the restaurant was open seating. he was visibly put off that we asked the question and curtly responded that no, it’s not. a second char bar employee came to the welcome desk and happily asked us how many were in our party. we told her and she asked us to follow her outside where we were seated. as we walked away i realized that the first employee’s job was to be a host. horrible first impression.
our waitress was very good. she was attentive and our order came out perfect. she had great timing on asking us if we wanted more to drink. props to her.
after eating, my party decided to play bocce ball ($5/hr i think) and have a couple more drinks. we wanted to sit by the court, but the tables in that location were covered in bottles and glasses. one glass was broken. it took us about 5 minutes to find and flag down an employee to ask that the tables be bussed. when we found one, we received a similar “why are you bothering me with this” attitude from a blond-ish guy in a black button up. someone, not the person we asked, came over and gave us more attitude while they cleared the empties that we did not leave and had been sitting there for at least 30 minutes without being bussed like we were somehow putting them out.
this holier than thou attitude continued at the outdoor bar when i tried to order a drink. i tried to ask the bartender (they had a ponytail, goatee and long, manicured nails) about a sour on tap that i hadn’t seen before. they didn’t turn around to respond and mumbled toward the taps. when i asked them to repeat what they said, they started pouring a different sour that i did not want. when i tried to stop them and point out that i was asking about a different beer, they rolled their eyes and began pouring the second beer without answering me.
probably not going back unless someone drags me here. it’s a cool concept, but the staff needs some training on how to conceal pretension and provide quality, attentive customer service.