we had mixed reactions to chaco bar, while we appreciated the ambience which resembled a cosy japanese izakaya and the food was enjoyable. we were very disappointed by the unfriendly welcome from the front of house!
unfortunately, i originally made a booking for 4 people but as the long weekend would have it, only my partner and i were available to attend. as any respectful patron would have it, i tried to inform chaco ahead of time - called the bar/restaurant with no answer or voicemail, then proceeded to contact them on facebook (where i received a response thanking me for letting them know). however, upon our arrival and informing the front of house that there were only 2 of us, she appeared disgruntled, dismissive and berates us for not letting them know. she unhappily told us that their facebook page was handled by "someone else" and more or less left us to our own devices. no mention of the specials, no warm greeting, ignored us for the remainder of the night! unfortunately, this sort of service naturally dampened our mood and enthusiasm. to add insult to injury, chaco wasn't even at full capacity for the entire duration of our meal.
probably worth visiting, but be aware of the attitude from the front of house, which is hardly inline with what one would typically expect from a japanese restaurant. she didn't even seem satisfied providing us with the bill - informing me it would take a while for her to calculate the bill, before deciding to take orders, move food from the pass, wander into the kitchen, while i stared into the abyss... when she finally decided to bring the portable terminal over with our total keyed in, a copy of the bill wasn't even proffered.
disappointing to say the least, but no doubt other diners will have an enjoyable evening if the front of house happens to be in an amenable mood and byo is a nice boon.
we wish chaco all the best and hope they treat future customers better. however, we won't be in a rush coming back given the number of other alternatives around - sakuratei (is a similar alternative, but more accessible) and there are many izakaya styled restaurants such as fujiyama (with theirgreatsake selection), toko/sake/sokyo (with their modern take) or the cheap alternatives near chinatown to name a few.