food, pricing and presentation is exceptional. the escargot is highly recommended. my girl friend and i made a reservation to try their $28 ciao dine about 3 course meal and a few other menu items. this was our second time here, and unfortunately ourservicewas not at an exceptional level. i made a reservation a week in advance, but we had to wait over 30 minutes to get our seats. i could tell the man who was taking care of us was stressed out. i think it was the owner. the other servers seemed really great. it was a rough start, we finally sat down, and the waiter was annoyed that we sat in the chairs that didn't have the plates and glass, and he made it clear that " he cannot reach the glass". my girl friend told him that she was highly allergic to raw onions, so we thought he would advise us if any of the dishes we ordered had raw onions. i ordered the seafood ceviche which was filled with a lot of raw onion. i ended up asking another server to switch to the chicken tostada instead. the owner came by our table with the bill and explained that he charged us for the seafood ceviche because we didn't tell him she was trying a piece of it. at the end of the day, people will go where the customerserviceis supreme. i love the food here, its top quality and the presentation is beautiful. i hope they work on the customerservicepart. its easy to give greatservicewhen its slower, its when you have a full house that shows how capable your business is at providing a supreme level of experience in regards to both product and service.