boathouse 19

happy hour......not!!!. well, i believe we have visited this waterside restaurant for the last time. my wife and i stopped by to enjoy happy hour. we were escorted to the deck area where we immediately ordered drinks and appetizers. the server stated that only drinks were reduced during happy hour. food was only reduced if dining in the bar area????? we ordered a few mixed drinks from the menu, but when they arrived to our table, they were "happy hour" size and not the same as stated on the menu. the drinks were terrible. as for the low grade food products we were served, the "crispy calamari" was far from satisfactory. when the plate arrived, it was 11 large, fat strips of deep fried squid flesh positioned on top of thin sliced fried onions. i could not tell if the rubbery masses were in fact calamari?? at 11 dollars for the appetizer plate, we were extremely disappointed. as for the fried pickles, it seemed to be a half order, "happy hour" serving, at the same regular price... the service was not much better as my mixeddrinkglass remained unattended the entire time. the server did ask towards the end of our dining experience if i want anymore water..... but truly failed to fulfill her hired job position. its hard to understand why a restaurant in todays economical times serves lackluster food dishes and tolerates sub-par customer service. after reading other review post, it is obvious that professional management experiences is lacking within their organization. with a new micro-brewery establishment opened up next door, relying on food service from boathouse 19; owners, stakeholders and investors beware... hope we see a turn-around soon??

cascade of service fails. an enviting environment and flavorful food is overshadowed by a lack of ability to provide an appropriate service experience. having read the reviews about good food with service issues, we decided to take a chance and catch the sunset. first the greeting, couples awaiting a table after standing with no attention for several minutes called out to a nearby waitress do we seat ourselves? the waitress cruised by and said "not unless you want the bar" and walked away shouting as she left "we have a hostess". 3 minutes later a hostess did appear. we waited 5 minutes for this appearance and the folks in front of us had waited longer....just to be acknowleged. second the meal. 10 minutes to order and 15 minutes of kitchen waiting. a promise of adrinkrefill was not done until a runner brought our food to the next table over. realizing that my food had been handed to the wrong table the runner said we will remake this...and set down my dining partners food arranging saiddrinkrefill. a good 7 minutes later my food came out..but the meat was cold and seemed as though it had been rinsed with cold water and then repositoned on my replacement salad. they were always polite but incompetent. finally the cash out. 10 minutes after we had both had clearly finished eating our waiter who was shooting the breeze at the next table interrupted his conversation long enough for us to hand him our card to cash out not even waiting for the bill as this was likely to add to the wait. i went to the restroom and said i would meet my party by the front door since the staff already had our card. i was in restroom for 5 and outside for another 8 minutes before i re entered the restaurant to find my dining partner only now signing the bill and giving me an incredulous look. it seems their machine needed paper and only a select few knew how to change it so we had to wait. it is such a pity with investment on infratructure, and attention to good menu, that they could hit this trifecta of service failures with a smile.

a group of my family met for a birthday dinner. after a 50 minute wait, we were finally seated. it's too bad the restaurant isn't equipped for people to wait, especially if they have children. we were told to wait in the bar, but with 3 under 21, not a good idea. but dinner. soups, salads, burgers, fish tacos, and fish and chips. the burgers, soups and salads were good. fish and chips were reported to be a bit "bready". and the fish tacos were horrible. the cooks smothered the fish in a tomatillo sauce and that's all you could taste. would be better served on the side so you could add as you chose. came with a corn and tomato side that was tasteless and soggy.

service is less than stellar. some of the adults decided to go into the bar for adrinkwhile we waited. had it not been for the manager (i think - not wearing server attire), we wouldn't have gotten drinks at all. numerous wait staff rushed right by - none stopping to see if we needed/wanted anything.

bad service, horrible food. save your money and go somewhere else for the view.

great view with disappointing food. we recently tried the boathouse for dinner and were impressd with the atmosphere and the service but the water-front view and an attentive waitress could not make up for disappointing food. the hamburgers were over-cooked and the chinese chicken salad was extremely bland. cedar planked salmon has potential but the honey mustard glaze is unappealing.there are some strange flavor pairings on the menu; the shrimp salad is served with sweet honey roasted pecans and a green goddess dressing and the steak salad is served with ranch and bbq sauce. the restaurant has potential but the menu definitely needs some work. it is a great spot to have adrinkand enjoy the view.