i only ate at billsmith'sonce about 3 years ago because my youngest son wanted to go there for breakfast. the poor experience caused me to skip going back there again.
first we sat within proximity of the restroom. not sure what was going on that day but the smell of sewer (poop) just permeated on our whole row. then i made the mistake of touching underneath the table with my fingers to pull myself closer and apparently there was gum (and plenty of it) underneath the table. disgusting.
then i discovered that my coffee cup was dirty and so were the utensils we were given. when my breakfast was delivered the eggs were undercooked and not wanting to complain i ate them and drank the coffee (which tasted burnt).
half hour later i was nauseus and wanting to throw up.
i have been to greasy spoons before (having grown up on new york city diners)
and have always enjoyed the home cooked taste of diners, but this place just struck me as dirty and the food was nothing spectacular. to this day i can't understand why its so popular. my oldest son described it in one word "gross". youngest son just thought the gum, poop smell, dirty utensils, watching obese people pig out was all funny.
i gave it a two star for friendliness. hopefully-since then-they have "cleaned up".
as for me, i'll stick to places like spoons, lamadelaine or lepetite grill in frisco.