poor customer service. i will never patronize big ed's ever again!! i went there with my husband and daughter today because i heard about how great this restaurant was and we wanted to try it out..bad choice! since this restaurant doesn't have a kids menu, i had to order my 4 year old daughter ahotcake and bacon meal at full price and i was fine with that because she really wanted a pancake. when the pancake came to the table it looked over cooked/burnt but i still let my daughter eat it because she wanted it. once she tried it, she told me she didn't like it so i let the waitress know that she didn't like it and could we get grits instead. she said ok and took the plate away but what happened next completely blew my mind!! some man(later i found out was the manager) came over to the table very upset stating, "you can have the pancake but this is not burnt!". he said it in a very angry tone and i said..my daughter doesn't like it. then he said,"i sell a thousand of these everyday and there's nothing wrong with this!" i stated again,"she doesn't like it!" now i'm getting upset because i've never heard of a "manager" argueing with a customer and i said again..we don't want it. he had the nerve to say, "she ordered it and i'm suppose to loose this pancake because she doesn't want it!!!" and now my heart is racing because he is now pointing and referring to my 4yr.old as "she." he walks away and i'm lived!!!!! the waitress kept apologizing for his actions but its not her fault that her "manager" doesn't understand customer service!! i will contact the better buainess bureau because it seems like this is the norm for big ed's as i have read other reviews where people were treated in the same disrespectful, demeaning and just plan rude manner. i will tell everyone i know and since i'm a manager at one of the popular grocery chains that understand customer service...i will tell my customers and friends not to patronize big ed's!!! i will keep going to briggs where they know what customer service is all about!!!