so i am an akiba devotee since they opened doors but went last night and it was actually the worst service ever. more interested in covers. foodgreatas always but i booked, arrived on time and was rushed the entire time. "a 1.5hr cap" which i've not once been informed about, is apparently "normal service. the 'manager' came over to "make me feel better" by rapidly talking at me not with me for 10 minutes and taking no feedback or ideas with any grace. telling someone who has been a regular since they opened what he thinks 'normal' service is, left me cold, #akiba. the bit about being authentically hopspitable in hospitality, was utterly missing. eventually arrogance kills anygreatproduct or service offering and yes, i have worked in hospitality and know how tough it can be. in this town it's also fiercely competitive. this is #tough love for #akiba.