***see my mar 2017 update at bottom of review***
april 2016: mixed feelings - i have been to this restaurant around a dozen times over the past 18 months.
the food has always been fresh and tasty while the service has been friendly and more than adequate.
however, i was recently disappointed when i came with a group of girlfriends. there were 9 of us in total and we had a waitress who i did not recognize. i'm not sure is she was new. however, she was dry, unhelpful and curt. she definitely did not add to the dining experience. one of the ladies thought she was served the incorrect plate and when she questioned it, the waitress was quite curt. she barely looked at my friend and she did not stop walking. she quickly said 'yes that is the xyz dish'. there was absolutely no concern for why my friend thought she received the incorrect dish. as i was the one that organized the dinner, i felt responsible for how my friend was treated so i called the waitress over and asked about the garlic purée that is mentioned in the description on the menu. she gave me a funny look like she did not know what i was taking about. i kept on explaining until she finally said 'so you want some garlic purée' to which i replied 'yes'.
well, she literally brought us puréed garlic. we thought it would be garlic mixed with tahini or humus. on top of that, she charged us for it. we did not bring this up, but we were not impressed.
added to this she would not do individual bills, but added an 18% tip. i have no issue with a higher tip for groups, but at least give us individual bills. otherwise, where is the extra work that warrants a higher gratuity?
one of the ladies asked for her bill earlier as she was not sure if she could wait until the end. she was given a bill that she had to return as it was incorrect. once she paid her bill, we were told that even though she paid, her items would still be on the one master bill.
the final thing that disturbed me was that the waitress came back to our table after we all paid and said very dryly that she was missing $33. i found that odd because every one was adding about a $1 more to their tab to ensure that all was covered. i asked for a reprint of the bill and she said she could not do it! the bill that i had was now grease stained with a lot of markings on it so i was hoping for a fresh copy. at this point, we asked her for a copy of the receipts/money she had collected. a few had paid cash so we suspected she was missing something, and we were wondering if she forgot to add what our one friend paid earlier. at that point, she came back and said that she found a missing payment so we now only owed her $3. she did not apologize. we quickly gave it to her, but we were not impressed and i am quite certain that she miscounted and we over paid.
it is too bad as the ladies agreed that the food and drinks were brought out in a timely manner and all was tasty and reasonably priced. however, they found they were not impressed with other aspects of the service. as such, i can only recommend this restaurant for groups of up to 4 people. i hope that when i return again with my husband that we receive the service that we are used to receiving at this establishment. i am giving a rating of 4/5 for the food, but only a 2.5/5 for the service.
march 2017 - update
i went back to aida's last night with 6 girlfriends and the waitress was willing to do individual bills for us. she explained that their computer system does not make this easy, but they will be getting a new one which will simplify this task. she said for now she could split the bills as long as people did not share items. as we all had individual platters, it was not an issue and she said with the new system they will be able to split shared plates. all of us enjoyed our food and our waitress provided excellent service this time for our group. i've also gone back many times with my husband and have always receivedgoodservice with him.
i'm now upgrading my rating to a 4.