being from mumbai, i expected the same quality of service from one of the well known pubs in chennai.
i had a reservation and my friends reached 20 minutes late. not only were they denied a table but also were told that there is no reservation (even after showing them zomato confirmation). zomato intervened to get us a table eventually though.
the staff is extremely rude and we were shocked to see this attitude. to worsen it further, wine was served in mocktail glasses and waiter denied giving the wine glasses, we escalated to get it (thankfully that worked), cheese balls were terrible and stale, we left it as-is.
for anyone wanting to visit the place- it is my suggestion to drop the idea and choose another alternative nearby like studio slate/ ink/ hoppipola etc.