such a shame, i left with no meal!. this wasn't my first experience as winter's cafe but it was most definitely the time that i was most disappointed, and enough to not return.
the current winter menu was extremely impressive on paper and when ordering from the lunch menu today, we were very excited to try the chicken with pomegranate.
we waited for an hour and when i asked the staff how much longer i would need to wait, i was informed that as i ordered the chicken it would take long to cook and this was the reason it was taking so long. the staff proceeded to tell me everything was made from scratch making things take longer. my assumption was that all the meals were made to order? we were informed it wouldn't be much longer so we went back to waiting.
15 minutes later, the staff member returned again to inform us that she was sorry but the docket must have 'blown away' and that they were now on to making our meals. i was extremely disappointed that we were obviously given excuse after excuse. my daughter was very hungry, being a toddler, and i was becoming impatient. we were informed it wouldn't be long. to add to the debacle, we were offered chips or a coffee to compensate. i didn't want anything apart from my meal. how insulting to assume that we were ignorant enough to know they were covering their incompetance.
again we waited and waited but when i saw that staff were clearly not giving us any eye contact, one is assuming due to embarrassment, we realised it would clearly be longer than we were willing to wait. i picked up my bags, my well behaved daughter, and left without a meal even nearing our table. how many times would i have to ask regarding our order?
this was a total disappointment. unfortunately, i can't tell you how the meal was as we didn't get it!