too long to wait for mediocre food. after poor customer service at anna's we were very happy when we were seated relatively quickly despite the lack of a hostess. we were instructed to go upstairs, assuming there would be a hostess we trekked up the stairs only to be greeted by a confused manager. after being seated we had to ask for menus and then we had to find someone to take our drink order. we were a party of seven but that isn't that large. they didn't appear to be very busy but the chaotic nature of the staff would indicate otherwise. we ordered burgers and chicken finger meals, none of which came out correctly, nothing that wasn't right off the adult or kids menu. it took us more than an hour to receive our food, which was subpar at best,and during that time i saw three tables get up and leave because they never were even greeted. the manager did take 15% off of our check and comp a kids meal but only off of one check not evenly between the two checks. i guess service was worse for one of us than the other. i wouldn't eat here again.