wellington diner

friendly staff and good food with some nice creativity in the menu and vegan options - even at breakfast! it gets quite busy though so either go off hours or be ready for a wait.

i love this place! each time i go my food is always fresh and tasty and the service is always great! i've tried a few different dishes and they are all yummy. i always leave here happy and full.

went for the second time for breakfast. the food is good. large portions and rich in taste. the service however was lacking. our food took 50 minutes to arrive after ordering. we noted that all the tables around us had received their food despite being seated after we ordered. when we politely inquired to make sure our order wasn't missed we were rudely told that their food takes longer than normal and next time we shouldn't attend if we were in a hurry. not impressed.

overall good experience. the staff was friendly and fast to fill up our coffee cups. had the eggs benedict with home fries and it was really tasty!

the food is good and fresh. we enjoy a club sandwich breakfast. well presented , hot,the service was very good effective and polite. the place is clean.

i have been here 1 time but i will be returning very soon! friendly staff and welcoming atmosphere. i have children and even they as picky as they are enjoyed the experience!

this was our first (and last) experience at the wellington diner. i went with my 4 year old and asked if we could order for takeout and were told we could. we looked through the menu and when we were ready to order, i told the waiter that we had a groupon. his face changed and he seemed annoyed. he informed us that we couldn't order from the child's menu with a groupon, to which i replied that we weren't planning to, that we were ordering 2 adult meals. he then told us that to use the groupon, 2 adults needed to be present. since my boyfriend had dropped us off (he went to buy live shrimp for an aquarium and was picking us up 15 minutes later on the way back home) i told the waiter that he could come in if he needed to when he got back.

the waiter then became angry and told me that we couldn't use the groupon for takeout. he asked why we wouldn't eat there. i explained about the shrimp situation (and specifically that they need to stay warm so we were kind of rushing to get home so that we could put them into the tank). the waiter laughed (but in a sort of 'at me - not with me' way), then said that since the owner wasn't there that there was nothing they could do, they couldn't make an exception.

i pulled up the groupon and showed it to him, it didn't say anything about dining in or takeout. he shook his head and didn't look at the groupon, and said that it was always that way with groupons, their rule, nothing to do with the restaurant.

i ask if i could call the owner to see if he could make an exception. the waiter went and got me the number, as i was dialing, he snatched back the card with the number on it and went to talk to his co-worker. then he returned and gave me the card back and told me to go ahead. i dialled the number and a waitress answered. she was standing a few feet from me and was very angry at me for calling from within the restaurant. as i was apologizing and trying to explain that the waiter had told me this was the owner's number she said (very loudly) "hanging up!".

the waiter snickered and then handed me a different number saying he had made a mistake. i called the new number and a man answered and said he was the owner. i asked if there was any way that we could get takeout and still use our groupon and he informed me that the restaurant doesn't do takeout. i politely told him that i had asked when i arrived and was told it was no problem. he then said that yes, they will do takeout but not for a groupon, that it was a groupon rule and he couldn't make an exception. he asked why i wanted to order takeout. i explained about the shrimp again and he cut me off. he said there was just no way around it, since it was a groupon rule. i asked if we could order for there and then ask for doggy bags for the whole meal. he said that yes, we could definitely do that. "finally!", i thought, "good stuff!" i started to thank him and then he cut me off - he had only been being sarcastic when he had said yes! he began speaking very loudly and agressively (shouting, some would say). he said "how about you just call groupon and tell them that we wouldn't let you take advantage of this restaurant!" then he hung up.

my daughter and i stood up to leave (don't worry, we did eat eventually!). she asked why we didn't have food and i replied (in an immature tone, i'll admit - it was not my finest moment) that they just wouldn't give it to us. i mumbled something about writing a bad review. (outside i explained what a review was - so some learning - highlight!)

on our way out, the girl waitress who was still angry that i had accidentally phoned the restaurant (or perhaps was angry for other reasons, who knows) stopped us and asked us what the owner had said. since we were leaving i can only assume that she was apt enough to have already gathered that he had told me that i couldn't use our groupon. i told her about what he had said and all of the other waiters gathered around and started to laugh. laugh at me? laugh at the owner? i don't know. then the (now quite hostile) girl said that it wasn't their fault, that groupon makes the rules. i rolled my eyes and said "ya right, i'm sure they would find out." as we were walking out, she yelled "oh yes they would! they call people!". yikes.

so i called groupon, and guess what? they don't impose rules such as "no takeout", the only time there is a rule about takeout, it is at the restaurant's request and they must put in the fine print on the groupon. maybe the owner forgot to do this. maybe the owner regretted doing a groupon. groupon reimbursed me as that is their policy when a merchant does not honour a voucher. they said they were going to contact the wellington diner and make sure they understand that there is no rule about takeout.

i've never had an experience like this at any other restaurant. nothing even close. i don't know if the food is good or not and i'll never be back to find out. the staff were all very condescending, unprofessional and rude. the owner was... terrible.

been here a couple of times, always satisfied. most recently, i went in the afternoon when it wasn't busy, still was a nice atmosphere. got the breakfast poutine and it was delicious. the staff were all very nice and friendly.

went out for brunch this morning with my mother and toddler. we were seated after 15min. on the second floor on the side of the mezzanine. the hostess seated us and placed the booster seat for my son.
i ordered the special, belgian waffle with berries and they were discusting. my mother ordered a moka coffee and received a cold cappucino.

in the middle of our meal, a man who looked like the manager came up behind my mom and loudly told me to move my son now, i said yes and he repeated again. everybody around us stopped eating and talking. it was soo humiliating. i assume my son might of dropped blueberris off the mezzanine, we dont know he only yeld and walked away. i was soo upset i didnt finish my meal and my son didnt understand what was happening.

i will never return to this restaurants !

went with a groupon last week. we were two people who arrived on a monday night where the restaurant wasnt too busy, we were seating, but waited about 15-20 minutes before being greeted by the server. during this time, another table was seated beside us and was almost greeted immediately. the other table had their order taken first despite us sitting right beside them and were clearly waiting for a while. they also received their food a good 20 minutes before us. we had only ordered two burgers.. 

all in all, the food was good but the service was terrible. may try this diner again but im not too sure.

looked up on sites and found a nearby restaurant for brunch. the website seemed to suit our needs but upon reaching it was closed for renovation. 

went up to this diner for brunch. seemed quite busy, and we were seated in about 10 minutes. 

lots of uber eats drivers picking up food. 

between the four of us we ordered a scrambled with toast and home fries, but replaced the eggs with tofu for about $2 extra - not worth extra for sure and overall the dish lacked any flavour. in our opinion it should be a discount not extra for the amount of tofu replaced. and even than probably not worth. the "green onion homies" are nothing but home fries with a few chopped green onions on top the potatoes were the frozen kind. fancy name but nothing new in your palate. only one slice of bread-because it was rye?

we ordered # 1 omelette which was very good. the brie came up nicely

we also ordered a off the menu item called grilled cheese with benedict with chipotle hollandaise rather than the regular. this dish was good but the chipotle holly was below average

we ordered a traditional breakfast with no meat and was surprised with the quantity of eggs. did not seem 2 eggs at all. may be one. the fries hardly any and just one slice of toast-perhaps i ordered a whole wheat?

and finally breakfast poutine. which was good. the coffee was good, but had to ask for seconds and that's it. shouldn't they come asking if we needed more?

little less than $90 for a breakfast for four. quite expensive for my budget and not sure if i would return back.

this diner was recommended so i gave it a shot with 2 buddies. we arrived for lunch around 1 pm. the last thing i noticed from the menu was the chicken pot pie with a biscuit topping, at $14 expensive, but bet it would be good!! our waitress asked if we wanted onion rings in place of fries, so we took her up on that suggestion.

the plates arrived and i received a huge portion of chicken in white sauce topped with a massive biscuit; oh and the onion rings. the first thing i noticed was that the chicken was cold. i ate then a piece of biscuit and that was bland, tasted like a puck may do.. the chicken sauce was gooey and had the taste, i would imagine, of wallpaper glue. in actual fact the chicken sauce tasted like a very flour tasting rue and nothing more. i stabbed in to the sauce again and came upon something hard and tough that was no match for the fork. it ended up being a huge slice of raw carrot. that was it for me. there was no way i was eating any of this. i placed my fork down and ate the few onion rings.

eventually the waitress approached asking if everything was acceptable. i responded that my chicken pot pie was terrible and there was no way i could eat it and that it was cold. she thought i was joking, i guess everyone loves the food there (not), but i eventually convinced her i was deadly serious. she went away and had a talk with another employee and they both returned to the table and starred from afar. they left and eventually the waitress returned asking if i would like something else. no thanks i replied. i am not a fan of spit in my food as we all fear that if one complains about our food that it will be returned or replaced with some additional dna in it and i know better than that. i was then asked if i wanted a discount. a discount really and not an offer that i need not pay for a meal i did not eat and that was a disgrace to their establishment. the bills arrived and i had been charged an additional $1.99 for an upgrade to the onion rings when this was not disclosed by the waitress. we all had to fork out an additional $2 without being informed of this upgrade. my discount was a paltry $4.45 and my bill came to $15.23. for the first time in my life i never left a tip and left feeling angry for such bad service.

i was informed that there was nothing more they could do as the owner was not there they apologised. there was no one there with any authority to make any decision and that seemed to make it ok. there was no offer to take my name and number and have the owner contact me to make this right.

now i have been to many other establishments previously and someone at the table had found, for instance, a small piece of metal in the meatloaf. the manager came over immediately and apologised profusely and then assured us that none of us at the table had to worry about paying for their meal and that he hoped to see us again.

the wellington diner - what a joke. i will never return, i will never recommend it and i am going to the effort of writing this review, that is about as strongly as i can put it.

it is always an amazing experience! service is fast, genuine, and very friendly. i could talk for hours about the wonderful dishes since the menu is so expansive. breakfast prices are very reasonable and so tasty, i recommend the mother clubber (the gluten free bread is super tasty). my lunch go to is the blackened steak salad which is a fresh wonderful array of flavours. the california club is an awesome lunch time or dinner option. lastly, must try the rueben... super flavourful and really an awesome comfort food meal.

went for the first time since the change in ownership that happened this past spring. awesome service, awesome coffee, awesome caesar, and awesome food. for some reason, smoked salmon and bagel plates are hard to find in ottawa, and i was pleased to find a great one here! can't wait to return to try the pulled pork shepherd's pie or one of the mac n cheeses!

went here this sunday for a late brunch, has heard about this place from a friend. food was delicious, cooked excellently and served quickly, also the waitress was nice. i would definitely recommend it and will surely go back.