i've had better service at burger king!. tried many times to eat her here and the place apparently closes on a whim for several weeks at a time, per the signs that would be on the door. finally caught them open. ordered 2 simple entrees, nothing difficult, no fancy requests or anything like that. waited over two hours for food, could not get a refill on tea and both our server and the hostess refused to send the manager over. a "runner" brought the food (like i said, after 2 hours) and when we asked her (now a 3rd person) for the manager, she said said very harshly "no! manger no have time for you"! food was "ok", but i'll take tokyo house any day! never got to speak to a manager and there never was explanation for the insane wait! oh, and never did get that drink refill. so......never again!!!!