i’ve been coming with my family to two buoys for several years and have enjoyed the experience every single time. but that all changed last night.
i understand that this restaurant has come under new management in the last few months but didn’t read through the reviews until i got home last night. what i’m about to write only further confirms the negative ratings they have received over the past few months. my concern is, why aren’t they listening!
what first struck me was how quiet it was, this place use to be packed to the brim with people particularly at this time of year.
they advertise a tapas menu and a restaurant menu. we wanted to order from both, but the waitress told us embarrassingly, that we were apparently seated on the restaurant side and could only order from the restaurant menu. to have tapas we would need to move over to the other side of the venue to order tapas. however, we wanted to order from both menus, we were told this was not allowed! so we stayed with the restaurant menu.
we ordered drinks to start with. all we could taste in the mojito was sugar, not alcohol. the “jonny walker red” had sugar in it.
we ordered the saganaki which was really sweet, admittedly they do state they put honey on it, however the entire flavor of the cheese is lost. my son had fish and chips which were nice, his meal came out first. mine came out next, i had grilled garlic prawns as a main. there were 4 prawns drowning in oil and one slice of thin sourdough cut in half. this meal had no flavor and should not be served as a main at $25 this was way over priced. my parents ordered the seafood paella for two at $68. their meal came out 20 minutes after mine so i was sitting there with my prawns going cold waiting for the paella to come out! the paella serving size was for one person not for two, way too small for the price we paid and it was tasteless.
we then had the chocolate cake and the churros which were really tasty but the serving size of the cake was so small and compared with the churros with 5 long donuts. inconsistent serving sizes.
i feel sorry for the staff as all around us we could hear complaints and you can see on their faces that this is not new to them. and it also shows in the customer service we received, not friendly at all.
this use to be our families favorite place to eat when we came to dromana for our getaways. it had a great ambiance, tasty food and friendly service. i really hope they can get it together so that they can deserve the claim they still have on their website of award winning! they’ve certainly got a long way to go. we won’t be going back anytime soon.