worst dining experience i have ever had!!!
i never thought i would ever write a review where i say the restaurant completly ruined my partners and my night.
we made a reservation so we could see the southbank riverview (it was our anniversary)
instead, when we got there, we were seated in the very back corner (literally the last table of the back of the restaurant) right near the toilets (i could literally see who was coming in and out of the toilet)
our view was an overpass where we started counting how many taxis were passing through.
meanwhile, we asked the server, if any tables become available, could we change tables as we were trying to be understanding that they were busy (even if we had made reservations to avoid this)
moving on, we decided on our meals to be told we were given the old season menu and 2 of the 5 dishes we wanted were no longer available. why are you still handing out old menus? you are a restaurant for god sakes, at least get that done right! you are not a cheap take away shop, have pride in what u are selling and be more attentive to detail.
now at this point we are both saying to each other, let's make the most of it, we are here together and we were happy to be in each other's company to celebrate and had a laugh about the whole situation.
an hour and a half later with 2 glasses of wine down (approx 8:45pm by this stage) we were both starving and getting hangry to have only the entree come out. this is beyond ridiculous, we were already treated like rubbish patrons by the lack of attentiveness to now be waiting an hour and a half for just our entree!!
that's when we both said "let's go"
to the service manager on that evening, you have failed in your duty. we are all busy and things can slip, yes, but your main job is to ensure your restaurant patrons are taken care of, we didn't yell or make a fuss, we respectfully told the waiter if we could be moved when seating became available, we were not rude to anyone and tried our best to see the positive in the situation but your negligence caused what should have been a good night for us into nothing but disgust and dissapointment.
the final spit in the face for us, was when we said we are leaving (cancelled the order because we didn't want to wait another hour for our mains)
we see not only one, but 4 empty 2 seater tables with beautiful views of southbank available, by this time it was 9pm and people were leaving so in noway would those tables be reserved.
congratulations to the service manager and owner of three blue ducks, may you read this and realise even though you pay high rent and commend yourselves to be a respectable high end restaurant who deliver in good food and service, you failed in every aspect that night. please get off your high horse and pay attention to your patrons. you keep this kind of service up and you will not survive this industry. may you learn from this and hire a more attentive service manager. safe to say will not be recommending.