the restaurant was mostly empty, but it took around 3 minutes before we were acknowledged when we arrived. the service for the remainder of the evening was friendly, but terribly slow and not welcoming. by that, i mean the staff seemed nice, but they seemed to be going through the motions. i asked to taste a specific wine, but the taster took 10 minutes to arrive. it took 50 minutes for our mains of lamb shank and pork belly to be served. whether this is the normal time or not, our waiter never approached us to reassure us that our food was on the way, or was taking longer than usual etc. the meals were both delicious and well prepared, but the complimentary vegetables were mostly undercooked, which was very disappointing, especially since they could have been very carefully prepared in the 50 minutes it took to receive our meals.
for the high rating and reviews i've read, i was much expecting a lot more. based on this experience, i wouldn't recommend the restaurant to friends who would be paying high prices for a mediocre experience.