i created a zomato account purely to take a massive dump on this restaurant. booked a table for friday night because it would allow me to get a seat at a busy time - wrong. as soon as we arrived, the host/head waiter/maitre d' (??) - larger guy asked us how many our table was for. i replied that i had for a reservation for 3 under ***** name. he then told us to go to the bar and he would find us when a table was available.
30 minutes later and we still weren't seated - even though i received a reply by email saying my booking was confirmed. after 40 minutes, we decided to eat elsewhere, as we were starving.
as we were about to leave, i asked the larger guy how long it would be to wait for a table and he gave a snarky reply and told me to look around and see how busy they were.
don't take damn reservations if you aren't going to even have a booking sheet present during your service.
from one hospitality worker to another - the head waiter guy should find another job that doesn't involve communicating with other humans. maybe he would be better suited to toilet cleaning or grave digging.