the old spaghetti factory

great service. our server was from montreal and was extremely nice and he had an interesting personality! apologized for the busyness & went the extra mile to ensure we were looked after. would highly recommend the service; the food wasn't my thing, but it was fine.

best value in banff. having been to every osf in the province, i can say that this osf retains its reputation for good value. i had the spaghetti with three sauces (clam, meat and mushroom) and was pleased with the speed. the food itself, while not necessarily high-class dining, was filling and served very hot. the price and the fact that you get a salad, ice cream, coffee/tea and unlimited sourdough is what really make osf the best value in banff (including the ridiculously expensive mcdonalds).

the service was awesome and loved the food .. would definitely go back

what a waste of time. service was non existent, what little food we actually did get wasn't even good.

after being seated it was 20 minutes before we even saw our waitress. we ordered an appetizer, our meals, and our drinks all at the same time. we got the soup and salad from our meals, no appetizer, no drinks. after we asked about our drinks it was still another 10 minutes before we got them. then our meals came out before our appetizer. it was at this point that we refused our meals and asked to see a manager. a manager refused to come over and talk to us. our waitress came over and told us that she would take care of the bill.
i will never recommend this establishment to anyone ever again. i just hope the one in calgary is better.

our server, i believe kai(?), a tall young gentleman was great. he was attentive and detailed-oriented. always checking in and bringing things in such a quickly manner.
the food seems a bit more consistent with the vancouver locations (the one in calgary is heavy on salt).

solid 3.5 wish we could add the half points because sometimes it's the little things that count. it's great to have an all included price. you dont have worry too much about breaking the bank. we enjoyed the lunch lasagnas. one of the kids lasagna was dried out. the seafood linguine was pretty good. the potpourri lasagna was just ok. the pasta were al dente. calamari was crispy. the bread was a hit with kyds. not really sure it was sour dough bread. the waiter was pleasant but he seemed overwhelmed at times. he did forget our tea and coffee as did we in the end. he also pointed out what the overall total was after the gift cards were used just in case we couldn't calculate tip. the managers were nice and accommodating. this was a a nice location and we would return.

something about a canadian classic, the spaghetti factory. salad or soup, bread, and dessert are all included with your pasta dish. service is friendly and quick. the bread keeps coming throughout our meal. pasta dishes are italian inspired with american sizes and flavors ( disappointing as it should be more italian and less american in flavor)
this is a great family friendly and/or big portion restaurant. ps really loud too!

old spaghetti factory has a big name but when i visited the place, i was very excited as a pasta lover but it wasn’t as good. the service was very ok because of the rush. the pasta that we ordered - penne with chicken was just fine and a bit bland tasting. the second wish was vegetarian lasagna which i wouldn’t recommend anyone to order. still would go to this place one more time and give it a chance by trying something else. for now, i would rate it 2.5/5.

been there for lunch. main course with salad , bread and ice cream. spaghetti should be better. service is good enough. not too much selection of alcohol.

we had a horrible experience that night
it was our first time my photographers were accompanying us to dinner the waitress took our order and i asked for vegetarian lasagna and mentioned to her that we are vegetarians and rest of the people on our table also ordered thier food
the first plate she brought out was a spegati but it did not have chicken in it and the lady who had ordered chiken and mushroom alfredo pasta said that she did not order alfredo spegati but chicken muchroom alfredo pasta she did not apologize and said that she heard alfredo spegati and went and changed her food
then came our lasagna which me and my husband both had a bite out of and found out that there was meat pieces in it
we were both very upset as this is a religious issue i am a vegetarian by birth and do not eat any kind of meat on calling her and telling her the situation she instead of apologizing she insisted that we ordered meat lasagna she was very rude and the other people on the table told her that they heard me ordering vegetarian lasagna she still said she did not hear us saying the word vegetarian
plus she also mentioned that the other people are having meat on the table and she doesn't get that we are having so much problem with meat i explained her that this is a religious thing and you should at least apologize for serving us meat but she grabbed the plate and said she will bring the vegetarian lasagna now
she came back in 2 minutes saying we dont have vegetarian lasagna and offered us soup but by that time i was very upset on eating meat and on her very very rude attitude towards us
i have never has such a bad experience before.
this is very unfortunate and i will never visit this restaurant again and will never recommend this to anyone as well
i couldn't talk to the manager as i was really upset and i also had a leg injury just minutes before the dinner i would like a phone call from the manager please
thank you
rhythm.dawar89@gmail.com

this is a place we enjoy coming to when in banff. the pastas are good and reasonably priced too. the canneloni is nice and creamy without being too heavy. the wait staff are always friendly too.

please don't order new york steak, it taste like a cutting board. but services are friendly and prices are cheap. and why does this have to be140 characters long?!

absolutely love this place, everything is delicious and drinks are a good price. service is always awesome and everyone is super friendly. the french onion soup is amazing and the lasagna it so hearty and cheesy!!

went in for a lunch was quickly seated to drinks and bread, very nice staff food was ready unbelievably fast, had the french onion soup with the seafood linguine and a scoop of ice cream for $20. quality food with great value. will return for sure!

this place was fun and cheap. and let's face it - when your in banff, cheap is nice.
definitely worth a visit if your hungry as or feeling poor.

food: 6/10
service: 8/10
vibe: 7/10
value: 10/10