the absolute worst service i received in my 20+ years of being in new zealand. waited around 10 mins to even be greeted by the barista, to which she was quite polite - she kindly asked us to find a table and the waiter will be with us shortly. pakeha woman came by after 5 minutes to 'clean' the table, or should i say attempted to: one circular motion with a towel that was barely a second. following that, she proceeded to leave without addressing the table at all - no water, no menus, absolutely zero indication of serving.
after 10 minutes, we decided to get the menu ourselves, seeing as the place seemed relatively busy. at the 20 minutes mark, the waiter continued to ignore us, and only responded after multiple attempts of 'excuse mes'.
at this point, we were a bit annoyed and let the waiter know we had not been even addressed in the almost half hour we had been in the store. the waiter then had the audacity of saying "well how about you go up to the front, we're really busy". wow. absolutely no words. i have also worked front of house at a busy restaurant before and i understand how busy it can get, but i was shocked by the attitude and condescending tone used by the waitress.
how she got a hospitality job is beyond me, unless some training and management changes, we will not be returning here and will be letting our community know about our experience today.
note: was not asked for vaccine pass at all