it was my boyfriend and i's first time at the coup and we were super excited to try this place because of the rave reviews.
when we first got in the girl that sat us down was really kind, told us the drinks of the day, we felt welcomed... well... until we met our server. this tall blonde girl, don't remember her name maybe she didn't even tell us who knows but she had the worse attitude ever didn't even give us any info about the menu.
when i ordered the upstream burger (which was delicious) i asked her if it was all vegan and she answered "yes" with a very rude tone like i should know? on the menu it specifically tells you to tell the server if you are vegan or have any special requests so why is she acting like i'm a fool when the menu tells me to tell the server. maybe you shouldn't be a server if you can't handle a simple question without being rude. again the menu tells me to tell you...
my boyfriend ordered the tempeh shawarma, we both tried it and didn't think it was anything special, tasted more like a korean wrap that needed more flavour. also a tip: if anyone wants a dipping sauce, they are huge so you can get different sauces and just share. it would have been helpful if our server actually said something especially when we both ordered the same sauce for $2 each.
when we were finished our meal she finally came back after 20 mins with the dessert menu and just to order the dessert we waited an extra 10-15 mins and then decided to just take it to go. btw we were there between 9-10 pm, it wasn't even busy, the rush was gone and what was she doing? just drinking and talking to her coworkers, being rude to her paying customers and not giving a shoot? even my boyfriend was annoyed and he doesn't get mad or annoyed easily.
very disappointed with the service, while food was good, will i try this place again? based on our first experience with the service, no... it confuses me how they have such good reviews, maybe we just went on a bad day and time, having that terrible server which saddens me because i want to try more dishes, but just because of her we don't ever want to go back and have that possibly happening again. it was extremely frustrating and awkward and it wasn't like we were bad or rude customers, in fact we were so polite and even tipped when she clearly did not deserve it and the food was overpriced for what you get.