be aware!. it was around 4:30pmish on thursday, january 8th 2015 my husband had a busy day at his bellevue office and managed to get home in wonderful timing to swoop me up and get a meal locally. since we are from auburn directions were simple. upon entering we were greeted. we also noticed we were the only ones there, perfect timing .
the waitress was quick to bring us some hot soup, take our drink order and was even more ecstatic when we also were ready to order as well. our experience only went downhill from there. we were hungry for some kinda seafood dish. the waitress attempted to assist us as best she could with her limited english and advised seafood yakisoba,we ordered a dish. we also ordered a dish of mongolian beef and decided on a katsu chicken dish. she shortly returned asking if we wanted our dish with rice. not too long after, a male waiter returns with 3 dishes: mongolian beef/2scoops of rice, seafood yakisoba/2scoops of rice/mongolian beef and then one other plate of seafood yakisoba/2 scoops of rice. my husband and i were dumbfounded as to what he placed before us as the food wasn't as we ordered. it looked like either they were trying to milk money from us or there was a english miscommunication. oh and if you're still following along yes, he forgot the katsu chicken dish.
we asked for our chicken dish and he consulted the waitress from earlier about the order in korean back and forth. she comes rushing out, saying we never ordered chicken katsu and told us we ordered a combination and left again to speak with the waiter. my poor hubby was holding his composure as he was very hungry and losing his patience. the waiter said he'll put in the katsu order right away and so my hubby already started eating.
now do to hunger we were willing to forgive the miscommunication and buy all the dishes but the staff did the unthinkable..... a minute later the man returns and takes my husband's plate(seafood yakisoba/2scoops of rice/mongolian beef combo, while he was eating, and mongolian beef/2 scoops of rice dish. he puts our plates on their order counter as continues to speak back and forth in korean with his kitchen staff (after all that back and forth talking who knows how much spit passed around). the waitress then only brings back my husband's seafood yakisoba/2scoops of rice/mongolian beef combo plate and says the katsu is on the way.
it took you a minute to read up to this point right? well, imagine that our food has cooled off significantly as well. who the heck takes a plate away while a customer (or a human) is eating and then brings the same plate back???. very disrespectful!!! we immediately and respectfully advised the restaurant staff we no longer had an appetite, we will pay for our coke and leave. word to the wise, point to the items you want on the menu so there isn't any english miscommunication. the only pros were the fact they weren't ill speaking toward us and the food did look amazing. maybe just maybe some time in the future we'll give them an opportunity to redeem themselves. note to staff: in the interim of our return don't be so quick trying to right your wrong that you forget about the whole customer experience.
cheers to good eats!!!