good service, wish i could of tried the food.. me and my husband arrived at taqueria tsunami just before 5 pm today and were seated outside as per our request. the waitress was rather friendly and asked us if it was our first time eating here which it was. she went over the menu which had a lot of nice offerings and after a while we placed our order for two of the tsunami trios and a side of queso for an appetizer along with two drinks.
we received the queso and drinks and enjoyed them, and then sat there for over an hour waiting for our tsunami trios which never arrived. during the time, our waitress was attentive and made sure our drinks were filled and that we had chips for our queso. after about 50 or so minutes of waiting for our dinner though, our waitress came to us and told us she didn't know what was taking so long but assured us that our food would be coming soon.
so we waited, and waited, and waited. during this time, other groups who came in after us had already gotten their food, eaten, and left. so after nearly an hour and a half of waiting, we went inside, paid for our drinks and our queso and decided to talk to the manager.
instead of taking responsibility for the problem, the manager pointed the blame at the waitress which didn't seem right nor professional in any way. i've worked in restaurants for most of my adult life and regardless of whom the finger of blame could be pointed at, in the end, it's the fault of the manager, not the staff.
that irritated us to no end. the waitress did her job, she put the order into their system and we never received our food. whether there was something missed or not, it doesn't matter at that point. two people who should of been fed weren't. what makes it worse is that the manager was running food and considering that we were sitting near the door and hadn't received any food other then an appetizer, should of been a sign to him that perhaps there was a problem that needed rectifying.
so overall, the experience ruined our night. we went out early enough to avoid the crowds on a friday night and instead of being fed and having the rest of the night to ourselves, we had to drive 30 miles back home in order to get something to eat.
i can't recommend this place. while the service was great, the management needs to learn to be more humble and apologetic when an error occurs and rectify the situation as soon as they are made aware of it.