a nice cozy place outside of chaos...a perfect place to chill on a weekend...have a beer or wine with delicious food & nice vibrant music to get happy high. got separate smoke zone & nice. parking place.
we had a jacobs creek & a long island margarita. ordered chicken in crushed pepper,prawn butter garlic,spicy golden fried chicken as entree & then a chicken lasagne & a hong kong noodles non veg as main course.
golden fried chicken & chicken in crushed pepper set up the mood...prawn was also nice n crispy. had one of the best lasagne...food was nicely cooked n warm & well decorated. service is pretty good & fast. just when we were about to wrap up on a high note, things got worse...found some glass shards on my noodles & almost broke my tooth...i separated them & showed to the person serving & all i get is an 'sorry'. still considering most of the food was great i chose to look over it. then when i went to pay the bill,i found a price mismatch from the menu. prawn butter garlic as per the menu is 390...but the bill comes as 450. when i notified the price mismatch, i was told that price has increased & i had to pay!
why on earth a price correction was not made on the menu? or why i was not notified about the price change at the time of order?
you just served me garbage (glass shards)on a dish for which i'm paying & all i get is a sorry from the service person who's not at all involved in the preparation.
ideally the manager or the chef has to come up & apologize for the blunder & try to compensate for the mistake by remaking the dish or offering a complimentary item. that is professionalism. you've opened up a business, man up some courage to admit your fault & improve. not simply sit behind the desk & collecting cash...all the happy mood was gone just like poof in a matter of 2 minutes. very dissappointed.