after dining at prego a few times, we were impressed by their food (mainly pizza and tiramisu). however, our last visit was so awful i don't think we will ever go back there again.
the restaurant was quite busy when we walked in, but there were a few tables free. three or four waitresses walked past us without guiding us to a table; not knowing what to do, we sat down at one of the free tables inside, and we managed to get a waitress to take our order.
we remembered from previous experience that the pizzas took a long time to arrive at the table, so we decided to order a pizza first, before choosing what else we were getting.
i was looking through the menu when a man who looked like the manager walked over to our table and rudely told us to leave, as apparently there was a long waiting list of people who wanted to get a table, and we did not put our name down. this would have been understandable (although it still doesn't justify the rudeness), had it not been for the empty seats we could see around us. it was also very strange that the manager (?) didn't even try to put our name down on the waiting list, and simply walked away, leaving us feeling very embarrassed and awkward, since other diners were trying to see what was happening.
it was clear that they just wanted to kick us out because they thought we weren't ordering enough food. this was a terrible experience, especially since all the good restaurants in ponsonby were fully booked for dinner by this time, and we had to go back to the cbd.
it's such a shame, as good italian restaurants are rare in auckland... we will not be going back since a restaurant that is so obsessed with making money can't be providing you with the best food possible for the price.
i recommend toto, barolo (in the langham) or da vinci if you are looking for an italian restaurant for dinner in/near the cbd with good food and great service.