lunch with my wife. i went here with huge expectations, because my 1st experience with a palm was at the one at caesars palace in las vegas, which was stellar! parking was valet, so that was easy. it was a little busy, so we had to wait about 10 minutes, which was not bad. it started with the waiter, who clearly wanted us to get the special of the day (which i don't recall at this point.) what we wanted was to split a caesars salad and a grilled chicken sandwich. its lunch, trying to eat lite. well this clearly irritated the waiter. (he was wondering how this richardson trailer trash had gotten into his restaurant.) he tersely noted our order, and turned and left. no drink order. we had water thanks to the bus boy. when he passed us again, we stated we would like a drink. said he'd be right back. 10 minutes - no waiter. at this point, i got up and went to the front and calmly asked to speak to the manager. the hostess informed me that the manager was out on an errand. i explained my predicament, and was told this was a matter for the manager. i thanked her, gathered my wife, and walked down the street to the hoffbrau steak house, where we had a very enjoyable lunch. i later wrote a short letter to the manager explaining our experience, but never heard anything back. this was just my experience, and i know others have had great meals here, but this is dallas. we have lots of great steak houses here, which i will patronize.