terrible service!. the food is mediocre (at best) and the service is highly disappointing and terrible!! we went to old hickory as a group of 12 people to celebrate a birthday. when making the reservations, they were told it was a birthday celebration. we got there exactly at the time of our reservation and our table was not ready. i was sure to mention we were celebrating a birthday again! when we finally got our table, we waited 15 minutes for a waiter to come get our drink order. we all had cocktails and no wine and yet our wine glasses were still left on the table. it took another 20 minutes for our drinks to finally come to our table. we didn't even have our menus yet to look at during this time. when we asked for the menus (35 minutes after we were seated), our waiter proceeded to tell us that "he was busy getting our drinks" (nice touch, waiter...time for another profession, perhaps). he didn't come back to take our order for another 20 minutes. so now an hour after we've been seated, we still haven't even had the chance to place our order. we finally order, starting with the appetizers and additional drinks. the appetizers come without utensils (no soup spoon for the bisque - is this standard??). the drinks, of course, don't appear till much later but at this point, we're getting used to that. the food comes out and half the steaks at our table are not cook the way it was requested. we don't even bother sending it back because (1) it'll take too long and (2) our waiter can't be found. our waiter doesn't even come back to check on us to make sure we have everything we need until we're through with our meals. we finally speak to a manager, and he proceeds to tell us that people made reservations and they were overbooked (as if to tell us that we showed up as a big party with no reservations when indeed our reservations were made over a week ago). the manager thanks us for our comments and tells us he'll work on the service. there was no further effort made on the part of the manager or waiter!!!!!!!!!! the waiter comes back and i now have to blatantly tell him it's a birthday and we want dessert -- he hasn't bothered to ask for dessert for the birthday (this is of course 20 minutes after we've finished our meal). we then also have to ask for the bill -- the restaurant only has 2 tables left at this point - and we have to ask for the bill -- really, are you that busy with 2 tables left in the entire restaurant that we have to continuously ask for everything hours later. the entire dinner process took 2.5 hours and made us late for our night out. this is a terrible, horrible and inconsiderate place---not to mention that you can get better food for the price somewhere else. we expected high quality and service from a place like this and were left quite disappointed!