more than disappointing. summary:
- way overpriced
- terrible preparation (food was either cold or undercooked, had to send 3 out of 4 entrees back)
- servers were nice but the general manager was both arrogant and conceited
- would not serve drinks while waiting for table unless at the bar
detail:
we were really looking forward to having a meal at market. after all it is home to "chef geoff rogers as seen on top chef canada mondays at 9 et". taking a peak at the menu of $20 appetizers and $30 entrees further fueled our expectations that this would be a somewhat excellent meal (famous chef + relatively expensive food = good meal, right?). the results however were more than disappointing to say the least. first of all, we showed up for our reservation and our table was not quite ready, which was fine as it was relatively busy. we asked if we could have a drink while we waited and the answer was "no, we don't allow drinks unless you’re at the bar or at a table”. this was a bit surprising as liquor is usually a high revenue generator for a restaurant and we would have thought the management would allow drinks to be bought, especially if you had to wait for your table (despite making a reservation). no big deal we thought. your place, your rules. we just figured liquor would be a mutually beneficial addition to the night (revenue for the restaurant and happy/tipsy customers). moving on. we ordered our food, two appetizers and four mains (bison, lamb-no longer available apparently, beef, pork, mushroom and trout) to be shared as we wanted to sample the menu. i should note that our server was both polite, interesting and prompt with service. no complaints there. after a somewhat lengthy wait, the food came out and the results were either plain or just plain awful. the trout was undercooked and cold when served. the mushroom gnocchi was hard and way undercooked. the same could be said about the beans with the pork. the bison, lamb and beef were decent but nothing to write home about. we tried to stomach the mains down but decided at the at the end that given the price we were paying for this meal that this was unacceptable. our server came by and asked us how it was and we were honest with our feedback. not in any way belligerent or rude but as constructive as possible. after all, it was clearly not her fault. she was very gracious about the whole thing and asked us if we wanted it re-cooked or heated up. we told her that we would be fine with paying for our drinks, appetizers and the beef but did not feel it was fair to pay for something that we clearly did not enjoy. she agreed and we were content, or as much as we could be. we figured market was just going through some teething pains and all agreed that although our experience was less than ideal the first time that we would all likely give market another chance. this opinion was inexplicably reversed when yvan, the gm, approached our table and interrogated us as to why we didn’t like the food. again, as respectful as we were to our server, we explained the issues we had with our meal. rather than say something like “sorry you didn’t like our food today, we hope you come back and we’ll try our best to meet your expectations”, sweet eloquent yvan started to rationalize how bad the food was by saying things like “well we make our pasta from scratch every morning, it can’t be bad”. yes, yvan, it can be and it was. it doesn’t matter whether the pasta was a no-name brand or created “from scratch”, if it’s only cooked for 2 minutes, it’s not going to taste very good. these comments and the tone that which the gm employed gave off feeling that he thought that we, as paying customers, did not know good food if it was shoved down our throat. i assure you garçon, we do. in fact after promptly paying our bill, we left for a much better restaurant down the street for our main course. a place where they serve liquor while you wait for your table (i know, crazy eh?) and where they won’t have management chide you if you don’t like the food.
the place for those interested is una. it’s excellent.