will never return!. one of the worst experiences i’ve ever had at a restaurant. i’ve dined at this restaurant about four times with each time i had a favorable experience except for my last visit.
when my friends and i visited on may 5th the wantagh location.we understood there would be a wait time, which did not bother us. we waited over an hour and a half for our food so i then asked the assistant manager (not knowing he was a manager at the time) if he could please check on our order. he was extremely rude and stated “don’t bang on the table at me.” i never banged on the table i replied, “i am sorry, i waved at you to get your attention i did not bang on the table. i understand tonight is very busy and i would like to know if you could please check on my food.” he then replied, “i don’t have to check on anything. you need to go back to school to learn some manners.”
for someone who works in the food service industry or any customer service job, let alone a manager, this was not the way to act towards paying customers. he then walked away leaving my friends and i as was well as the couple next to us astonished that he acted in such an inappropriate manner.
another waiter came with our food right after. we explained to him that we no longer wanted the food due to the horrible service we just received. this waiter asked if we would please stay and he assured us he would take this up with upper management. we did not want to ruin our evening in addition to being hungry and waiting such a long time for our meal, so we decide to stay and enjoy the rest of our night. what a bad idea that was. i spoke with the manager who was working that night who showed no compassion for the poor experience that we had. i did expect the manger to act differently since he has spoken to us other times we have been there in the past. we even expressed how great the service and staff was with our previous visits. when we were talking to the manger the rude assistant manager made comments such as “you can leave now” “why are you still here.” while the manager just stood there. there is no way i would ever treat anyone, nor want to be treated that way especially since we paid for the food and drinks we had without asking for a discount on our bill or anything free drinks due to the poor customer service.
as we are leaving the restaurant, the staff members that we interacted with on our other visits apologized for the manager’s behavior and expressed how deeply sorry they were. even the security guard statement there was no reason for them to treat and talk to you in that manner. there is no reason why your staff should be apologizing for their manager’s behavior. i would never eat at this or any of their restaurant again.
-----07 may, 2015-----
will never return.. one of the worst experiences i’ve ever had at a restaurant. i’ve dined at this restaurant about four times with each time i had a favorable experience except for my last visit.
when my friends and i visited on may 5th the wantagh location,we understood there would be a wait time, which did not bother us. we waited over an hour and a half for our food so i then asked the assistant manager (not knowing he was a manager at the time) if he could please check on our order. he was extremely rude and stated “don’t bang on the table at me.” i never banged on the table i replied, “i am sorry, i waved at you to get your attention i did not bang on the table. i understand tonight is very busy and i would like to know if you could please check on my food.” he then replied, “i don’t have to check on anything. you need to go back to school to learn some manners.”
for someone who works in the food service industry or any customer service job, let alone a manager, this was not the way to act towards paying customers. he then walked away leaving my friends and i as was well as the couple next to us astonished that he acted in such an inappropriate manner.
another waiter came with our food right after. we explained to him that we no longer wanted the food due to the horrible service we just received. this waiter asked if we would please stay and he assured us he would take this up with upper management. we did not want to ruin our evening in addition to being hungry and waiting such a long time for our meal, so we decide to stay and enjoy the rest of our night. what a bad idea that was. i spoke with the manager who was working that night who showed no compassion for the poor experience that we had. i did expect the manger to act differently since he has spoken to us other times we have been there in the past. we even expressed how great the service and staff was with our previous visits. when we were talking to the manger the rude assistant manager made comments such as “you can leave now” “why are you still here.” while the manager just stood there. there is no way i would ever treat anyone, nor want to be treated that way especially since we paid for the food and drinks we had without asking for a discount on our bill or anything free drinks due to the poor customer service.
as we are leaving the restaurant, the staff members that we interacted with on our other visits apologized for the manager’s behavior and expressed how deeply sorry they were. even the security guard statement there was no reason for them to treat and talk to you in that manner. there is no reason why your staff should be apologizing for their manager’s behavior. i would never eat at this or any of their restaurant again.