kid friendly. we require, for the enjoyment of all of our patrons, that children be supervised. that is what the sign says. you wanted separate tables for 4 adults and 6 children under 10. when you entered, and subsequently left, there was a table of 8 in the back of the restaurant with four children under 10 and another table near them of 12 including 6 children. the difference was, the children were sitting with their parents and were well behaved. we are kid friendly, but we are not absentee parent friendly. the three occupied tables at the front of the restaurant applauded when you left.
-----11 mar, 2010-----
no. i am not harvey. at maple & motor we are not rude to anyone…first. we will, however, react in kind to any number of bad behaviors. i am loath to do this kind of thing publicly, but here is the story:
to begin, we don't cook burgers to custom temperatures. we serve our burgers one of two ways: "like we do them," which is to say, pink and juicy, or well-done and juicy. if you come in and order a burger rare or medium rare, we say, "we cook them all the same way. they are pink in the middle and juicy. you'll like it." 95 % of our burgers come out perfect. it might surprise you to know that sometimes we make a mistake.
on the night in question, the woman who wrote the review below came in with what looked to be her husband and two sons. she placed her order directly behind a party of 18. the original conversation happened almost as she said. i was not rude, but if you knew this woman you would understand that she thinks anyone who tells her no is rude.
all three of the burgers, as a result of the large party ahead, came out well done. they were not gray like a cashmere sweater or hard like a hockey puck. (she was wearing red by the way). the large party is not an excuse, it is just the reason we made our mistake. i went to the table to check on them, as i do every table. she was clearly spoiling for an altercation. she said, "you lied. it's not pink." it was not pink. i offered to re-cook them, but she would have none of it. she called me rude, to which i responded that i intended no rudeness. she refused my offer to rectify the situation. they all four proceeded to eat their burgers entirely and left. here husband and two sons never uttered a word or even looked up from their meals. it was clear that they have seen this act before.
i don't want to be harvey. i don't want to call anyone names. i don't want to point my gun at people. mainly, i don't want people like pampmatt to come to my restaurant. i didn't build it for her. i sincerely hope she tells every one of her friends about her experience.
if you are reading this, you fall into one of three categories: 1. you are like her. 2. you are or have been in the service/retail industry and have waited on someone her. 3. you have been at the table with someone like her and wanted to crawl under the table. i will not stand for it here, nor will i force my employees to be subjected to it.
decide for yourself. if you are reading this, come to the restaurant. if we cook your burger wrong, we'll remake it. if we come off as rude to you, tell us. we want to like you and we want you to like us.
-----11 jan, 2010-----
rebuttal - horrible owner. i'm sure many of you in the service industry have been subjected to the guest that likes to push service people around and attempt to belittle them. the reviewer below found out what happens when you try to push around the person who owns the joint.
his story does have a kernel of truth, but leaves important details out. come on by, i'll tell you the whole story. i'm easy to find. i'm the guy smiling and shaking hands.