lili's bistro - fort worth. had 7:30 reservations, arrived 5 minutes early, checked in, was told our table would be ready in about 5 minutes. fine. 35 minutes later we were still waiting for our table.
it took 3 trips to the hostess to inquire and the same "stock answer" your table will be ready in 5 minutes. finally, approaced the owner who seems to be very cordial to those people he knew. when a table did clear and we thought that would be our table was told he needed that table for 5 people (there were only 3 of us) and the 5 had a reservation at a later time than our time.
the owner did; however, offer us two choices one table in a noisier part of the restaurant or wait(another 30 minutes) for a quieter place. we opted for the noiser location. the waiteress seemed to be in a hurry to get our drink order, took awhile for her to come take the dinner order, once it came we never saw the waitperson again till it was time to order dessert. the dessert menu was sort just thrown to us on the table. the restaurant is suppose to have good food; but more importantly in today's world it should also be a people business. the owner never came by to apologize for our long, past due reservation time, never came by to see how our food was, though did notice he was very congenial with the people at the bar (guess bar drinks have more profit than food). having grown up in fort worth with very few eating establishments it is now coming into its own. however, eating establishments come and go when the reservations are not acknowleged, wait staff is rude and the food is mediocre. the owner could take some lessons in running a first rate place with a little more awareness to promptness and/or how to accept reservations. fort worth is hungry for new restaurants; but people will not stand for rudness and lack of concern for their patrons. would i go back not after my experience, nor would i tell my friends to try it. there are too many other restaurants...they need to take a lesson from their competitor down the street ellerbe restaurant where the owner runs the place beautifully, that is why you cannot get a reservation there for over a week in advance. take notice lili's...if you treat all of your customers (whether you know them or not)like we were treated
you will be out of business.