friendly staff, especially the lady at the counter. made to order. ordered half hot and spicy and half bbq soy for takeaway; fresh, well cooked, juicy and tender; be warned, hot and spicy on my scale was very very hot (4/5) but delicious nonetheless; three of us that ate bbq soy thought that it was way too salty and one of us thought we should probably take it back, but we did not (we just took the skin off the chicken and brushed as much sauce off as possible, so probably won't ever order that again. packaging was good, okay portion, comes with some side dishes including some fries, coleslaw-esque salad, and some pickled radish. no napkins or cutlery were given. will go back and try some other menus and make follow-up reviews.