kenny's burger joint

the burgers aren't drastically different than any other burger place but they are good. it's the adult millshakes that i go for!

just went there today with my wife and daughter for wife's birthday lunch. what a mistake! the service was fine. the food is terrible! wife and daughter both had the bacon & egg burger, i had the bud's queso burger and we shared an order of kenny's loaded cheese fries. the queso burger was so smothered in queso you couldn't even try to touch it. so, i use knife and fork to try it...awful. can't taste anything but soggy bun and queso. no hint of the burger meat, sauteed onions or anything else. so i try theirs. fail. tasted like a burger king breakfast sandwich. again, no hint of the burger or other flavors, just bacon, egg and bernaise sauce. here's a tip on burger 101 - the burger is the main attraction, the toppings are for complimentary flavors and textures. i can't believe a place supposedly one of the best burger places in dfw serves up this overbearing poorly executed excuse for a burger. to top it off, they can't even get cheese fries right for god's sake! you might even think they used the queso for this, but noooo!. grocery store shredded cheddar that was melted on top but underneath all the shredded cheese was still cold and fully in tact, crumbly and hard. all in all i had 2 bites of burger, 2 bites of cheese fries and quit. i don't send food back because i know what happens to your food when you do, so i just left a comment card and left - and will never go back! don't buy the hype! there are dozens, perhaps hundreds of burger places way more deserving of your patronage. shame on the local foodie bloggers for not outing this place as the overhyped marketing mainstay it is. maybe at one time this place had it together, but for 3 people to spend $50 for lunch (we had water!) on 3 burgers and split an order of cheese fries is tantamount to pure thievery!


update - corporate lied

well, a few days after posting the review i was contacted by a representative of kenny's. they expressed all of the expected concern/remorse expected from a social media and marketing damage control representative. they said they would review their recipes and procedures. they also offered to send me a voucher/coupon/gift card and invited me to come back and give them another chance to offer up a better experience. all i had to do was respond with my mailing address, which i did. guess what - 30 days later, what i don't have? anything at all from kenny's! so, not only was the initial experience awful, but the follow up experience turned out to be a big fat lie to placate me! i don't know who is responsible for running their customer relations and response people, but corporate hq has now made things worse by making a promise and then failing to deliver. i am really wondering at this point if anyone is at the wheel at kenny's, or the whole thing is set to autopilot, heading full speed into oncoming traffic. kenny's has broken yet another cardinal rule of retail; never make a promise that you don't keep! all they have done is compound an issue in the restaurant with another failure to deliver by corporate. it appears their issues are deeper than first experienced, and much more need to be done to get this organization to the level of service the purport to aim to deliver. let's see if someone wants to take ownership for these issues, step up, and do something about it. any takers on those odds?

cool place. stopped in on a saturday afternoon and it was packed. i had the royal with swiss and sweet potato fries, while my son had the burger entree with jalapeños. both were delicious. we brought home some jalapeño cream soup - can’t wait to try it!

honestly, i'm confused by kenny's. or maybe i'm just a contrarian. we go here and it's packed. and by packed, i'm talking like one of those trains in tokyo where little japanese guys wearing white gloves shove you into the train car so the door will close and you realize you're pressed so hard against the businessman standing near to you that you can actually count the change in his pocket. that kind of packed, and a wait to go with it. so i'm thinking, "this place is going to rock! cool phrases on the wall, broad menu, hip vibe - this is the place to be!"

then the food came. meh. sizeable portions at higher prices, but nothing spectacular to write about. so i leave thinking, next time, i'm taking a different train to burger land.

i've been to kenny's mini-chains before including both burger joints. i've always been impressed by the quality of the hamburgers and occasionally, like now, completely blown away.
the inside is decorated with movie quotes. its almost always very busy, and quite noisy. usually i flee places this noisy but for this kind of restaurant it was appropriate.
we had the plain, royale, and bud's queso burgers, along with onion rings, fried, and sweet potato fries.
the simple burgers were excellent and the queso burger fantastic. this came with an amazing amount of bacon, lots and lots of jalapenos, and was covered with very nice queso. the burger had a nice char and was very juicy. i tend to dislike having to eat with a fork but given the amount of queso knife and fork were necessary. only one of us was able to actually finish their burger. everyone else left a lot behind, that was how good this was. our only small quibble was the pickles were thin sliced and didn't contribute much to the flavor.
this just jumped to the top of my burger list.

good food definitely upper level burger. friendly service. periods to get to 140 characters.................................................

good burgers, but somewhat challenging to eat. it's difficult to keep the toppings and bun together, and can get quite messy. that said, the flavors were really good as was the service. we really liked the truffle parmesan fries, and the real stand-out was the fried pickles. i've never had the long slices fried, but that along with the panko breading was really delicious! the pickle didn't over-power and it stayed in the breading, unlike how wedges tend to do. not ready to declare it one of my top ten, but good all-around and i'll go back for a second sampling.

don't be fooled, they don't serve ribs. seriously. despite the sign outside and the one right when you walk in ("kenny's burger joint. burgers, ribs & more"), they only have burgers and a few other items. when i couldn't find ribs on the menu i asked my server who looked at me very confused and told me they don't serve ribs.

also wasn't impressed with any of their food. there are definitely better burgers in town.

very good food. we started with the bacon wrapped jalapeños. my husband liked them but they were too hot for me. hey, anything wrapped in bacon is good. then, i got the bacon and egg burger and my husband had the queso burger. both were very good but charred heavily. we added a side of truffle parmesan fries which were amazing. i also had an insomniac adult shake which was delicious.

i eat a lot of burgers. way more than can possibly be good for me. i do it in search of burgers like this one. this could well be the best burger i've ever eaten that i didn't cook myself. it's close -- there are others. but very few.
 the difference here and with a lot of other newer burger places -- they're so caught up in their focus on all of the wacky new toppings they think of that they lose sight of the burger itself. that is to say the proper seasoning of high-quality, fresh ground beef and a freshly baked bun that doesn't overwhelm the experience. kenny has nailed the fundamentals and from there the various creations take care of themselves (all high quality as well). oh, and did i mention price? yeah. one can eat a burger, fries and a drink here for the same price they'd pay at wendy's for the same meal.

what would make the experience perfect is fresh cut fries. but the place is a burger joint and not a fry joint so we forgive that. yes, we do. because that burger is so good. i highly recommend it.

joint:  kennys burger joint main fare (burger): the zed's straight up burger is offered with a 1/2 pound patty, so jack and i split one.  we select white american cheese.  burgers comes with pickles, lettuce, and tomato and mayo.  we request mustard, no mayo please.  when our server asks how we'd like it cooked, we ask for medium. the meat is cooked on a wood-fired grill, and comes cooked perfectly to order.   the beef was seasoned enough to bring out the flavor, but was not too salty.  this burger is tender, moist, and juicy... and the flavor from the wood fire come bursting through, making this a great burger! the veggies were all wonderfully fresh. the ciabatta bread is a unique touch, but being a burger traditonalist, it seems a bit distracting from the whole burger experience.  a real burger should be served on a real bun... not some fancy italian bread. other fare (everything else): we order the loaded cheese fries with jalapenos on the side.  this is an impressive basket of cheese fries, and the flavors are very good.  however, the cheese hardens quickly and makes the basket very difficult to eat. the onion rings are out. stand. ing!  the batter is crispy and has some black pepper spice, and the large onions are sweet and tender.  this is the way an onion ring should be made - next time we'll be getting an entire order of these! the sweet potato fries are fresh and simple.  they are cut fairly thin, which makes them a little more crispy than they might have otherwise been.  straightforward and quite good. the strawberry shake had a knock-out of fresh stawberry flavor.  they must use some sort of stawberry puree and mix the shake like you would a smoothie.  it was topped with fresh whipped cream and was excellent. atmosphere: kenny's burger joint is really a misnomer... this is not a "joint".  rather, it is a modern burger restaurant that takes their business seriously.  as a modern restaurant, the ventilation system keeps diners from smelling any of those won

best burger i've ever had. oddly, the other location did not taste as good as this one. i really enjoyed the homage to "sam" cocktail. only complaint is that at busy times it's difficult to carry on a conversation due to the background noise and music. find myself shouting to be heard.

not worth the wait.. first off we waited in a tiny, crowded space for 40ish minutes which wouldn't be bad if the food was good. i order the juicy lucy and it was anything but. one bun one as hard as a rock and one was really soggy. there was a thin slab of meat with barely any cheese. i mean if you call something "juicy" at least put enough cheese so i can tell that it's even there. other than the non-juicy burger it was okay. definitely not worth the wait though, that's for sure.

wooooahhh! burger will blow your mind!. seriously. this is the best burger i've ever had (juicy lucy). not very expensive either. great place for kiddos, and has a great happy hour with high end beer. my favorite place . dude, cheese fries are amazeballs!

kenny's is a solid burger joint. kenny's has a cool vibe to it. the cold cement floor and steel chairs add to the feel. the service at kenny's is average. they are nice enough, but it takes forever to place an order, get your food, and keep the drinks full. there were open seats with no waiting, so the poor service cannot be attributed to a packed restaurant. the burgers are good. tonight the best of the bunch was the bacon and egg burger. the bearnaise sauce mixed really well with the egg and bacon. great burger. my black and blue was middle of the road. it was a bit dry and over cooked, but still good.