i've been a returning customer of johnny carino's for the past 4 years. in addition to be a returning customer, i've also highly recommended johnny carino's to family, friends as well as celebrated many birthdays there; however, today at 12:00pm, 09/13/2016, i've received one of the worst managerial handled situations i've ever had not only at johnny carino's but also within corpus christi area. the individual, who stated he was kitchen manager did not resolve the issue and chose to make it worse by remaining condescending during the entire conversation. it's very conducive for a business to train their staff well and understand how lunch specials works before any customer makes an order. i placed an order for the 2 for 1 special, which was gladly received by the waiter. while waiting for the food, the waiter came back and told me i'm not permitted to order the 2 for 1 special and take the second plate to go. it would have been fine being told this at first instead of minutes before my primary plate was being placed on the table. furthermore, if he would have provided me with the second plate to go and utilized this as an attempt to train his staff then it would have been handled as it should have been. however, due to his lacking in both managerial relations as well as customer relations, the customer is the one who loses? managers are the forefront of any business and in most cases managers seek to make a situation better than worse as he had chosen. for this, i've chosen to give johnny carinos 1 star and will publish this on facebook as well contact the chain.
-larry medrano