bad experience, poor waiting staff, way too loud.. i feel bad as the reviews are generally good overall, but my experience was just horrible! and i can't bring myself to try it a 2nd time like i usually do with other places.
i took my wife to jax's dec. 08. i called for reservations and specifically told them i was coming for anniversary. when we arrived, it took 30 minutes past reserved time to get a table. when we were seated, it was next to 2 tables, each with 10+ guys drinking to the point of falling over and extremely loud. the waitress dropped a full glass of ice water in my lap. the food was great, but completely overshadowed by the ambiance. my wife and i ate in complete silence because we could not hear each other talk. i did not complain as the entire restaurant was so loud, there was nowhere we could have moved. i do think the waiting staff should realize that a couple on their anniversary should not be seated by 20 drunk, loud men, however.
that night, i wrote an e-mail to jax owner explaining my experience. i left my number, e-mail address, and home address and heard nothing back. if they don't have the time for me, then i don't have the patience for a 2nd visit.
will not be going back.