brilliant setting but...needs improvement. we chose the restaurant and a day out at heronswood for a special occasion birthday. with many plant-lovers in the family and several young kids, it seemed like a good outing for all. our experience with the gardens was lovely and to be recommended. the restaurant, however, needs some work.
first things first, what we liked:
* we had good food that we enjoyed.
* the house in which the restaurant was housed was gorgeous and offered fabulous views.
* the service and wait-staff were friendly.
that said, these were the 2 key aspects that bugged us most:
* for the price of the food, one would expect professional and higher-level service. as mentioned, it was friendly enough, but felt a bit like they didn't really know the food or menu very well, or how to service a table (e.g. fill water glasses, offer dessert menus after main meal).
* we found the menu extremely limited for children so felt the "kid-friendly" aspect of the restaurant remained a bit of a mystery. when asked whether they had a children's menu, there was a straight-out 'no', then confusion, then the offer of a silverbeet mini-tart (?!), then the grudging offer of a ham, cheese and tomato roll (on a mini-roll). it's fine if a restaurant doesn't have a kids' menu but we were unsure why it felt it was 'kid-friendly' - the menu was definitely not priced or portioned for kids.