food is ok, on the expensive side for what it is, but service has to be the worst of any place i have been. one thing is to be incompetent but other to purposely be offensive, rude and mock your clients. see below
for the first time in 10 years i’ve lived in canada (the country that i still feel is the most inclusive and wonderful in the world), i felt offended, disrespected and humiliated.
last saturday i went with my parents (who have recently come to canada) and my husband to this place and what i got was the most unpleasant and uncomfortable moment.
this is that type of place you must first pay and then indicate what you want on your hamburger.
from the beginning the manager and owner who was taking the orders, had a not very kind attitude and seemed distracted and for some reason decided to take the order from a person who was behind us in the line first. distraction?... maybe.
however since we just wanted to have a pleasant family time we ignored this situation not knowing that the worst was yet to come: my dad began to ask for what he wanted in his hamburger (he is currently learning english) and the lack of patience and empathy of the staff who prepared the food was evident, their face of annoyance trying to understand my dad was quite uncomfortable. let's be honest how complicated it could be for an employee to understand words like tomato, onion and cucumber? and if you are in that job, the least you should do is be patient and polite.
at that moment another of the workers approached from behind, and visibly annoyed probably because it was taking a few more seconds than usual, and probably thinking that we were not going to understand, made a mocking and disrespectful comment: “no one speaks english here?” not only did he ironically laughed, but when my husband respectfully confronted him because of this comment, he refused to answer and much less apologize for the insult, disrespect and act of intolerance. a clear discriminatory comment based on the fact that someone doesn’t speak english perfectly.
i was in shock and thought of leaving but didn’t because i did not want my parents to feel worse. with the same attitude of annoyance and trying to ignore the situation the other guy finished my order. needless to say, i couldn’t eat my food.
when leaving, we decided to address the owner of the place to tell him what had happened, but we received from him the same indifferent and rude tone. focusing more in confronting us by they way the complaint was made (i will elaborate on this) than in sincerely trying to alleviate the situation; in fact he seemed as annoyed by the situation as all of the members of his staff; yes when making the complaint and in the frustration and confusion of the moment my husband mentioned that a “racial slur” was made , when what he was trying to express was: “a mocking and discriminatory comment was made”. i want to make this very clear, so it doesn’t become the centre of discussion on the response the owner is probably going to make on this review.
lastly, when leaving and seconds after the complaint was made, we turned around to see both (the owner and the employee in question) laughing; what where they laughing about? i don’t know and will not speculate.
this was the second (and last) time i’d go to this place; the first time, even though we were not disrespected, the atmosphere and attitude of the staff was the same, unfriendly and annoyed.
these should not happen as it does not speak to what canada is about: tolerance, respect and inclusion. what if other citizens or tourists come with out knowing perfect english? would they also be disrespected?
they should not continue to run a business this way. i join the many complaints i read when writing my review, asking for some of the staff members to resign due to the arrogant and rude attitude; the unfortunate thing here is, that it is the exact same one from the management/owners.
i just hope this review is an alert for people who want to go to this place and hopefully prevents them from the unpleasant and humiliating moment we had with my family.