huge disappointment. flat iron came highly recommended. frankly, it was a
total disappointment. the food was ok, bordering on good, but the service is slow--like glacially slow.
plus, the steak my dining companion ordered medium was not even close. it was cold and raw. garbage i wouldn't serve my dog (although she would probably gobble it up, but hey, she's a dog!)
when you're paying $28 for a steak, the expectation is that it will be cooked correctly. as a courteous dining companion (after all, the idea was to go out to eat together!!), i waited for them to fix my dc's meal. that took 10 minutes, by which time my steak was stone cold.
no apology, no "can we make this up to you." no, "let us re-fire your cold meal." just a "here you go" as they delivered the (still largely undercooked) steak.
right there, you've f'd up my evening and the $100+ i'm dropping on this meal.
what's particularly disappointing is that this evening could have been saved, but it wasn't.
one well timed, "i'm terribly sorry, apps are on us" probably would have done it. but nothing. nada. zip. i got the feeling this happens several times a night.
i worked in the restaurant business years ago, and the owner of my place had a great policy. when something went wrong, instead of comping a meal, she would say "give us another chance," and offered the next meal on the house. . talk about creating a lifetime customer! flatriron missed this opportunity.
fail!