terrible! the sound is good the stage is good and has a nice space downstairs, but the customer service is non-existent! it took 30 minutes for my beer to arrive and an hour for my partners 's mocktail, the head waiter was defensive, irritable and apathetic, that's bad enough, but what makes it worse, is he was well spoken and articulate. i understand if it gets busy, bit it wasn't jam packed. no explanation or alternatives were offered to minimise any issues with the order. the upstairs area is poorly designed to accommodate live perfomance viewing, lots of brickwork obscures the veiw from the tables, good design could avoid this. for example minimal beamwork instead of a thick brick asthetic that obscures a lot of the view. low seating near the front, medium in the middle & high tables at the back could be quickly and simply implemented. the artists were all great, but the venue provides one of the worst live music expierences ever!!! and i've slept in a damp tent at glastonbury during the rain!!! its worth noting that i am a customer service & user expierence proffesional so i do have admittedly high standards, but when you're paying high end prices like this, u expect much more. for my first vist to gillys fandom, this was really bad, my girlfriend ecen said that her mood was off, because of the issues and wanted to go home, which was very uosetting as it was a music showcase from her home state of mizoram. i won't come back again unless they bring elvis, mj and bowie back from the dead! avoid avoid avoid!!!