note. i meant monday, not sunday...
-----11 jan, 2011-----
call you back? really? strike three!!!. i went into your restaurant sunday afternoon. there were two other people at the bar (where we sat) and a handful of people in the dining room.
it should be noted that i've been in once before and was underwhelmed with the bartender's service. this was last spring, however, and i thought that i'd give you a second try.
it would seem that that was a poor decision on my part. the service was lacking. apparently there was some drama involving the bartender and a server that took precedence over my lunch. we waited for some 15 minutes for the bartender to get our check for us (whatever was going on must have been very important).
we ordered a queso dip as an appetizer and it was very poor. it was extremely salty and had a consistency just slightly thicker than water. i'm being very serious, we couldn't get any queso on the chip. after a few bites, we just gave up and pushed it away. i would like to give you a suggestion: if a customer doesn't eat something and pushes it away, it would be considered universally prudent to inquire upon that satisfaction of the customer. clearly the drama going on trumped my 'queso issue.'
the broccoli casserole was mediocre at best. it was primarily broccoli stalks that were relatively flavorless. my french dip was good, but only good. the bread was somewhat burned on my bun. it was black on the top. another helpful piece of advice: don't serve burned bread. it was still okay, i just scrapped off the black part.
i called at 6:30pm and spoke with a manager, david. i asked david if the gm had an email address. david told me that he didn't have one. i was surprised and asked david if he didn't have one or if he didn't know it. he admitted it was the latter. david then told me that he didn't have time to speak with me and could i call back later(?). really, call back to complain later? wow! nice job david, i just went from disappointed to irritated with the crow's nest! do you really think it appropriate to tell me to call back?
well, if this is business as usual for your store, i must say that i'm impressed that you're still open. i think that its pretty clear that i have a very different view of customer service than your bartender, your manager (david) or the person that leads them (you).
good luck. with service standards like this, you're sure to need it!