12th november 2015 update:
the friends at cafe o-mai have redeemed themselves in my books. i was finally able to taste the omelette and it was decent. a little under seasoned but not a deal breaker.
the coffee is still really decent.
cafe o-mai is the whole package. well done.
ordered the food at 10am, friends food arrived at 1020, my food no where to be found. 1035 enquire as to the progress of my food, assured it is on its way. 1050 friends have finished eating, still waiting still starving. cancelled omelette at 1050.
friends enjoyed their food, coffee was well made.
i will be back in a month to give it another go, fingers crossed they can manage their orders.
the bad review is to show how important service is in the context of modern cafes.