this review is specifically for buttercream co and not the loft. our order for two smoothies was completely missed by the hostess at the counter and we were left unattended for almost thirty minutes despite repeated reminders.at the end as we arose to leave,she informs us that the blender is broken- a fact that should have been addressed at the start. also no water is provided unless specifically requested,same goes for tissues and cutlery. as we brought up these issues to the hostess,she was least interested in hearing us out or offering an explanation. yes the aesthetic is great, yes the coffee is great-all thanks to blue tokai but their pitiful customer service negates it all. this is truly sad because we always look forward to trying new coffee and the experience has left us with a bitter taste! and it is tragically not from the strong coffee :(