i would like to preface this with saying i am usually very patient and understanding, i don’t like complaining when it’s unnecessary.
i didn’t even complain when i had to wait for my food 20 extra minutes last night, when i had already ordered ahead 30 minutes prior.
but the hostess’ attitude was like nothing i’ve ever come across before.
she was snapping at almost every single person that approached her for their order. she acted as if we had all come in to personally annoy her and talked like a fed up preschool teacher.
i was honestly amazed that nobody snapped back at her, this was the most well behaved group of customers i’ve seen in my life. the food was obviously running late so the crowd was starting to grow. instead of trying to get a handle on the situation, she’d snap at customers telling them they couldn’t stand/wait in certain places, even though there were no signs regarding where we were supposed to wait, and again not our fault the food was running late.
standing there waiting for my food i had more than sufficient time to observe her and i was shocked about how her attitude changed when it came to the person she was talking to.
to the delivery guys she was super aggressive. they were very quiet older middle eastern men who spoke very little english, who she knew couldn’t defend themselves. all they did to warrant her attitude was say “please, pick up” and show her their phone screens, but obviously this was too much of an inconvenience for her. then when it came to people of color, she would turn it down a notch but still had an unnecessary amount of attitude.
but i was shocked that when white people and white couples approached her, her attitude would magically disappear and she would suddenly become attentive and helpful. i have been fortunate enough to grow up in northern virginia which is a very diverse area, so i’ve never personally experienced anything like i did last night, which is why i’m honestly so taken aback.
in summary, the hostess needs better training or simply not have a position that involves directly working with people. also the sweet potato fries were stale and the food was ehh, but regardless i left having lost my appetite.