horrible service. let me start by saying i am a local, i live about 2 blocks away, and i've eaten here plenty of times. it has never been my favorite or first choice, but i've always been happy to eat here. the food is decent (not amazing), but better than "just okay".
anyway, this morning i met a couple of friends there for breakfast accompanied by my picky-eating toddler. i ordered the 3 egg breakfast and requested that 2 of the eggs be over-medium (for me), and 1 of the eggs be scrambled (for the picky toddler). you woulda thought i was asking for this guy to hang the freakin' moon the way he treated me. "let me ask the chef" says the waiter. really? you have to ask the "chef"? last i checked, eggs are simple to make, and last i checked, this was a simple request and last i checked, i'm paying for it.
so he asks the "chef" and my request is denied. again, really? when i told the waiter i was really disappointed, i didn't get a single apology or any empathy, he simply shrugged and got super defensive, saying, "i have nothing to do with it, i have no control..." and on and on. ridiculous. he basically told me that if i start ordering things a special way, they'd have to do it for everyone, well guess what dude? you are providing a service and product and you should do things special if someone wants it done that way! also, there were 2 other tables occupied in the entire place, no one would have known that they had helped me out.
guess what, black cow, i will never ever patronize your restaurant or any other restaurant associated with you again. i have lots of friends and i will share my stupid egg story with all of them. how pretentious are you that you won't help out a paying customer with a small kid? lame.
also, when i called to speak with a manager, i was told, "it is our policy not to modify dishes, so sorry". basically she was saying, "i don't care if you're unhappy, f off."