service not ok. so, we had heard that the food was really great here and decided to give it a try. we live in rockwall but usually dine out in dallas since that's where we work and the options are better. but, we really wanted to start trying places around here so..........we gave it a shot.
unfortunately, we did not have a pleasant experience. we had been at a golf tournament in ft. worth all day and were wanting to have a nice relaxing dinner closer to home, since we wanted to have a nice bottle of wine and not worry about driving an hour home. we were also tired and sweaty from being outside all day.
basically, we could have dined out anywhere between ft. worth and rockwall but we chose this place. we called at 7pm and asked how long the wait was, if we needed reservations, etc. and the hostess told us that she would put us on the list. we arrive around 7:45 and were told that there was one couple ahead of us and that it would be between 10-30 minutes.
as we sat in the bar waiting for our table, and for 40 minutes, we watched the hostess seat 4 different couples. finally, when i approached her to ask why this was occurring - i was pretty angry - she walked over to the bartender and spoke to him.
several minutes later, another hostess walked over to us and announced that all of those people had reservations a week in advance, (in rockwall, seriously?) at that point, we were flabbergasted and asked for the manager.
the next thing we know is the owner, a petite brunette, comes flying around the corner telling us pointedly that "first of all, no one speaks to my staff like that, you can't be rude to them."
we calmly proceeded to tell her what had occurred and after a few minutes, she made no attempt to reconcile the situation or apologize so we left.
also, while we were waiting for our table - said hostess asked my boyfriend to give her his chair so she could stand on it to wipe condensation off of the ac vent. (???)
when we told the owner this, she said, "yeah, i told her to do that."
we left and unfortunately will not ever return.
this was the most unbelievably terrible experience we've ever had at a restaurant.