"the big fail" poutinerie. had heard lots of recommendations from friends, so thought i'd check it out yesterday and get some take-out on my way home. was excited. went in, ordered, got my order and headed out the door.
upon getting home and starting to eat, i soon discovered it was definitely not what i had ordered (the hogzilla), but just a basic poutine. still somewhat tasty (fries weren't cooked well), but yah, major disappointment.
called them up to let them know, the lady awknowledged the screw-up, asked for my phone number, and let me know the manager was on her way in and would call me back and have a gift certificate done up for the obvious error by their staff.
waited, never heard back from the manager last night. never heard back from the manager today. so stopped in after work . . . no manager. one of the owners tho, i assume he was, was in. let him know what happened, he acknowledged he knew about what happened, but then came up with nothing but excuses . . . oh the manager's been busy . . . oh we lost your phone number . . . oh we have crappy retail staff . . . not once did he take ownership of things. so all i asked for was to refund the difference between what i paid for and what i got, that was all. he took the receipt, threw it at the young lady who was behind the counter and said "give him his money back", and then he turned around and walked away.
if that's the version of customer service for a new restaurant that's trying to build business and get customers . . . they really screwed it up big time. i will definitely not be back. they looked promising and sounded willing to make things up for their screw-up, but then dropped the cheeseball big time to a major fault.
"the big cheese"? more like the big fail.