main issue is management!
1) poor hospitality from floor manager. we asked is there any offer, and reply we get was "we can give you free water!".
2) waiter was chewing some tobacco while serving and that was evident from his smile.
3) manager can't lower the volume because its a caffe and others won't like lower volume and the funny part was, no one was there except us.
i have heard similar stories about management behavior in past from my friends but finally get to experience one.