offensive service, tasteless drinks. my friends and i went to bar pilar tonight hoping to have a nice, mellow night of catching up before the holidays. despite positive intentions, our night turned into a horrible experience. not only was the waitress rude and unhelpful, she also added a 20% gratuity tip to the bar tap bill because we were "seated." seated is a large exaggeration since chairs were only provided for half of our group, and we were refused seating at a larger table despite our willingness to wait. while 20% gratuity for a party of 8 is customary for a restaurant, none of us had ever experienced this practice at a bar, especially when no food was ordered to accompany drinks. we asked to speak with the manager to address the issue, and he impatiently told us that it was "all over the website and social media." when we pulled up social media and the website to show the manager that it was not mentioned anywhere, he brushed it aside and claimed work is being done on the website. he offered to take a few percentages off the gratuity, completely misunderstanding our frustration not with having to pay 20% tip, but with having a "customary" practice forced upon us with no warning on the menu, walls, or online. are we so cheap that we can't pay $3 in tip? no. in the spirit of the season, we were hoping to tip more. are we offended by the rude service? absolutely. needless to say, none of us will be returning and none of us will be endorsing this establishment.
on a side note - their drinks are watered down and tasteless.