i want to specifically highlight the manager who was on service on february 14 2021 valentine's day evening. in all my lounge going experience i have never seen such a disrespectful person. the way he treated us as if we are some low life people who should not have come there. let me address you here directly, we have been to much better and higher standard places than alt. it is not the only place in bengaluru. you guys treat customers as if we are obliged to accept all your arrogance. i don't have enough words to put out my frustration with your service, at least in a civilized way.
let me write out the story here about the evening.
when we reached you made a minimum billing and took the money. then we requested you several times for a better place. even though seats were empty and it remained so till late in the evening, you didn't bother to respond a bit to our request. till now alt was a special place as i proposed my wife here. we even told you that to get a better service.
anyways we managed to stay happy with whatever place you gave us. in the end when we were done we hadn't even spent half of our billed amount. so we decided to take some take aways. in return you just gave us 3 boxes of food which we couldn't have carried to our home. we just requested for a carry bag and you started showing off your attitude saying "this is a lounge and we don't get to take packed food here. we are obliged to pay the full bill but if we order less then that money is wasted". this is open loot and cheating. you can fabricate it saying policy but this is just plain unfair. even many 5 star places we have been, much more high quality than alt, serve take aways with convenient package. you kept on arguing and ruined our v day celebration. like i said, don't have enough words to share the experience. i request everyone who will be reading this please think very seriously before considering to come here.